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Reward Points Program Reward Points Program
What is the Reward Points Program?

The Rewards Points Program was introduced to thank all our customers for their support and to offer some incentive for customers to return to the store and continue making purchases from First Class Nutritionals in the future. This is our way of giving something back to our customers for their continued loyalty.

Our Reward Points Program is as simple as it sounds. While shopping at First Class Nutritionals you will earn Reward Points for the money you spend. Once earned, you will be able to use those points to pay for future purchases at First Class Nutritionals.

The Reward Points Program began on Saturday 11 May, 2013. All purchases made after that date will earn points.

How does the Program work?

When you place an order at First Class Nutritionals, the total of the order will be used to calculate the amount of points you earn. Initially, these points are added to your account as pending points and will stay there until approved by First Class Nutritionals.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to use on your next order. During the checkout process you will be able to pay for your order with your points balance.

Reward Points will expire 12 months from the date of issue. To view the status of your points you do need to login to your account.

What is the current rate?

The number of points earned per dollar spent at First Class Nutritionals depends on the payment method used to make a purchase. When using a Credit Card, you will earn 1 point for every $2.00 spent. For all other payment methods, such as Direct Deposit, you will earn 1 point for every $1.00 spent.

Every 125 points earned has a value of $1.00 when redeemed during checkout.

For example, say you purchase USANA Vitamins and Nutritional products totaling $2,500.00 using Direct Deposit, you earn 2,500 points which has a dollar value of $20.00

Please note, we do reserve the right to change the above rate at any time without prior notice. The rate shown above is the current rate.

How do I redeem my Reward Points?

When the balance of your Reward Points in your account meets the minimum points requirement, you can use those points to pay for purchases made at First Class Nutritionals. During the checkout process, on the Payment Information page where you select a payment method, simply tick the box to use your available points. You may have to select another payment method if there is not enough Reward Points to cover the cost of your purchase.

Continue with the checkout procedure and on the Confirmation page you will notice that the value of the points redeemed will be credited towards your order. Once you confirm your order, your account will be updated and the points used deducted from your balance.

Is there a minimum points requirement?

Yes, a minimum balance of 500 points is required before you can redeem any points.

Is a minimum purchase amount required?

No, there is no minimum purchase amount required to redeem any points.

Is there a maximum number of points that can be used per order?

Yes, a maximum of 100,000 points is allowed to be redeemed per order.

Will I earn points for shipping costs?

No. When calculating the amount of points earned, the shipping costs are excluded.

Will I earn points for GST paid?

Yes. When calculating the amount of points earned, GST is included, except for international customers who do not pay GST on their purchases.

Will I earn points for products on Sale?

Yes. When calculating the amount of points earned, all products which are on Sale, that you purchase, are included.

Will I earn points on purchases paid with points?

Yes, but only on the dollar amount spent. Any purchase made by redeeming points will only be rewarded with additional points for the dollar amount spent and not for the points redeemed.

Will I earn points for referrals?

Yes. Referrals are very important to us and when you refer a customer to us and they make a purchase from First Class Nutritionals, we reward you with 100 points, to thank you for the referral.

The customer you refer is required to enter in your email address on the Payment Information page during the checkout process, in order for the referral to count. After the order is approved and completed, the Reward Points will be added to your account.

There is no limit to the number of customers you can refer or to the number of Reward Points you can earn from referrals.

Will I earn points for writing a Product Review?

No, currently we do not offer Reward Points for Product Reviews, however, this may change in the near future.

Are there any product restrictions when redeeming points?

No. You can purchase any products that we sell with your Reward Points.

Can I purchase a product on Sale using points?

Yes. Products that are on Sale can be purchased using Reward Points.

Are there any Conditions of Use?

Yes, the follow additional conditions apply to the use of Reward Points at First Class Nutritionals:-

  • Reward Points are only available to registered First Class Nutritionals account holders.
  • Reward Points can only be collected and used with online purchases and are only valid at First Class Nutritionals.
  • Points are non-transferable between customers or accounts.
  • Reward Points are not exchangeable for cash under any circumstances.
  • Reward Points are non-refundable for any cancelled orders.
  • When redeeming Reward Points, you will have to select another payment method if there is not enough Reward Points to cover the cost of your purchase.
We do reserve the right to make changes to this policy at any time without prior notice or liability.


Questions regarding our Rewards Points Program can be directed to our support staff by emailing First Class Nutritionals from the Contact Us page.
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